Update: Finally, female only cabs in Malaysia. Available for call-ins only, dial Destination Transport (03) 62531313; Zalnas Sdn Bhd (03) 26945440; or Putrajaya Cyberjaya Radio Taxi (03) 8888 4000 for bookings. As someone who uses public transportation extensively, I welcome this new service happily. Share, share.
Original post: Kak Rubs sent me a very interesting article about taxi drivers in Malaysia. You can read the article at the end of this post.
And quite frankly I couldn’t agree more with Kak Rubs and the article. Malaysian taxis are horrendous. As someone who plies public transportation all the time, I can testify that whenever I waive a taxi down, I would have to speak to about 5 different taxis before I can find one that:
- Agrees to take me to my destination
- Agrees to use the meter
- Actually knows how to get there
Just yesterday, one taxi driver even brazenly asked me, “How much do you want to pay me to take you there?” WHAT?!!! That’s like standing in a corner haggling for paid sex.
This is the reason why I always call for a taxi instead of flagging one down at the roadside and why I always tip. Whenever I find a taxi driver that fulfils all the 3 above, I tip – and it’s a proper tip, not the keep-the-change kinda tips. I think good work ethics should be rewarded and we should refuse to take taxis that breach any of the above. After all, driving a taxi is an actual job – something that you do for a living. Think about it, would you continue hiring someone who slacks on the job and refuses to do his duties at his whims and fancy? You’d kick his lazy *ss out the door right this second, right?
And as my contribution, appropriate taxi information below.
GENERAL TAXI INFO
Current regulated metered rates for standard taxis (premier taxis charge higher): RM2 for the first 2 km and 10 sen for every 200 meters thereon. A 50% surcharge is levied between midnight and 6.00am. Additional RM1 is charged for: Phone booking, 3rd adult passenger (max 4 ) and/or baggage stored in boot. Pre-paid coupon system is used for taxi stands at KTM KL Station, KL Sentral, Sunway Pyramid and KLIA.
PHONE TAXI NUMBERS
Public Cab: +603 6259 2020 or http://www.publiccab.com.my/ (online booking available)
Comfort Taxi: +603 8024 2727 or http://www.comfortcab.com.my/ (at time of this post, website was down)
Sunlight Taxi: +603 9057 1111 or http://www.sunlighttaxi.com/ (online booking available)
Ijah’s Note: Above is listed according to my preference and experience based on reliability, availability of taxis and the behaviour of the taxi drivers. It’s not always 100% success rate but I get a decent service out of these 3 most of the time.
Always allow yourself an additional 15-20 minutes to the estimated duration of your travel when you call for a taxi coz you may not get one immediately. For instance, if you need to get from Sunway to KLCC (a journey that roughly takes 20-25mins if you take the NPE + SMART) by 4.00pm, then call for a taxi at 3.15pm. After you give the operator your details (destination & tel no) they will call you back to give you the status. If a taxi is available, the operator will always give you the taxi’s number (which is the one printed on the top right hand corner of the windshield passenger’s side – not to be confused with the taxi registration/plate number). If the operator doesn’t return the call within 10minutes, always call her back to check the status of your order. Allow yourself longer grace period for peak hours and rainy days.
- Entrepreneur and Cooperatives Development Ministry: 1 800 88 9600 or send SMS to 39900. You can also lodge a complaint via its website here.
- Commercial Vehicle Licencing Board (CVLB): +603 2698 5022 or email them at: email@example.com. There are also other complaints channel for CVLB, please visit the website here for more information.
The websites above are updated and may change its url from time to time, so if for some reason the links no longer work, google is your best friend, my friend.
Ijah’s Note: When lodging a complaint, make sure you have the following details:
Taxi registration/car plate no. Taxis are also supposed to display this information at its dashboard on the passenger side. The name is not necessary, but good to have. This is because sometimes taxi drivers share taxis or sub it out to other people (which is illegal) so the name on the dashboard may not be the actual driver. Moot. Or, just do like me, when you exit the taxi just whip out your phone and click!
Time and date of the incident.
Summary of incident. You can lodge a complaint about any of these matters: if the taxi refuses to take you (yes, it is an offence); if they refuse to use the meter; if they ask you for additional money outside the stipulated surcharges; inappropriate behaviour; purposely using longer routes or excessive braking to increase the metered fare ; suspicion of meter tampering etc.
MALAYSIAN TAXI HORROR STORIES
And lastly, for your reading pleasure:
from AFP as forwarded by Kak Rubs: Malaysia’s ‘worst in the world’ taxis tarnish national image
from BERNAMA: Cheating cab drivers a bane for commuters